Adarsh Ray
Senior Analyst at Unisys India
Based in Noida, India
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Seniority
Staff
Department
Information Technology
Location
Noida
Industry
Information Technology and Services
Company size
3.7K
Contact information
Reveal Adarsh's email and phone
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a•••••••@unisys.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Adarsh Ray
Professional with a valid UK Visa and 9+ years of experience in handling AR, O2C & Contract Management. • Relationship management skills and a quick learner with exposure to cross-cultural work environments • Have strong knowledge of order to cash domain and proficient in MS Office • Currently OTC tower lead for business, handling span of 16 members in Cash applications, Collections, Billing & Master Data - instrumental in driving operational excellence and managing E2E OTC service delivery • Managing Attrition, AHT, Shrinkage, Client Escalations, SLAs, Process metrics • Front line hiring and allocating training to SMEs for new resources • Handling Governance / client calls and providing insights on scope for improvement • Driving RPA initiatives for process improvements thus enabling scope for FTE reduction
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