Adeeb Mohammed Abdulrahman

Background

About Adeeb Mohammed Abdulrahman

From the tarmac to the boardroom, my 8-year career has been defined by one goal: delivering exceptional Customer Experience and Operational Excellence.I have navigated the complexities of Aviation, EdTech, and FinTech, evolving from ensuring smooth daily operations at giants like Etihad Airways and Indigo to driving engagement and performance at BYJU’S. Throughout this journey, I have been consistently recognized as a high performer, earning multiple awards for combining data-driven decision-making with a people-first leadership style.Currently, I am architecting the Customer Service ecosystem at Tamanna BNPL from the ground up. This is a "zero-to-one" role where I am leading the end-to-end setup:Building Infrastructure: Leading software implementation, tech stack selection, and workflow design.Scaling Teams: Hiring, training, and structuring a high-performance department.Defining Governance: Creating the SOPs, policies, and operational frameworks that will define our service standard.I am passionate about driving operational excellence that directly supports business growth.Core Competencies: Operations Management | CX Strategy | Startups & Scalability | Process Optimization | Team Leadership | BNPL & FinTech