Adele Terry

Background

About Adele Terry

There are endless opportunities to teach others, and throughout my career, I’ve empowered students of all ages to thrive in learning environments and embrace technology, transforming their learning experiences. At Edmentum, we are revolutionizing education on a global scale. As Customer Success Director, my team and I serve as trusted partners to executives, educators, and students. By cultivating collaboration and shared success, we ensure students can access flexible learning environments with far-reaching, positive impacts while enhancing educational experiences. Driven by my commitment to fostering success for people and organizations, I started my career as a technology and media expert in public and private schools. I progressed to management roles in premier learning technology companies. I partner with executives, customers, and teams, designing implementations to support customer goals, grow capacity, and promote adopting best practices to enhance student outcomes across my region. With my talented Customer Success Managers and Development Specialists, we establish and build relationships across accounts and internally. We solve customer challenges with extensive product knowledge and move implementation programs and projects forward. We are a team passionate about technology and driving positive changes in education. In my role, I seamlessly pivot throughout the day to drive results across multiple areas, including: PROGRAM MANAGEMENT: I oversee renewal programs and integration projects. I partner across departments to execute our customer success strategy for K-12 and adult education customers. 🤝 REGION & ACCOUNT MANAGEMENT: My team and I provide white-glove service to our accounts, and our region continues to grow and thrive. TEAM BUILDING & MANAGEMENT: I am committed to building and maintaining a positive work environment, consistently communicating, and supporting professional growth. I oversee my regional staffing strategy, train and manage my team, and am involved throughout the hiring process. STRATEGIC PLANNING: I collaborate with internal departments to align customer success initiatives with business goals, ensuring customer retention and satisfaction. I leverage customer insights for informed decisions and strategy. I analyze customer feedback, identify trends, and advocate for customer needs. CUSTOMER ENGAGEMENT: Watching our customer satisfaction scores increase continuously is exciting. From onboarding to quality support, I enjoy being a trusted partner and watching our customers achieve goals and succeed.