Aditya Agustino Hermawan

Background

About Aditya Agustino Hermawan

With over 17 years of professional experience, I have a proven track record in Operations and Sales, as well as handling Customer Service and Customer Experience. Throughout my career, I have thrived in diverse industries, including retail F&B, direct selling MLM, startup, information technology, financial, and services.I possess comprehensive skills in Sales, Operations, Retail, Event Management, Loss Prevention, and Management. My expertise extends to driving revenue growth, optimizing operational efficiency, and delivering exceptional customer experiences. I have successfully implemented strategies that enhance customer satisfaction and loyalty, resulting in improved business performance.As a strong supporter of customer-centric approaches, I am experienced in utilizing Customer Relationship Management (CRM) platforms like SAP, Zendesk, Freshdesk, and Salesforce. These tools have enabled me to streamline processes, centralize customer data, and provide personalized interactions throughout the customer journey.I hold a Bachelor's degree in Japanese Language and Literature from STBA LIA, with a GPA of 3.13. This educational foundation has cultivated my cross-cultural communication skills and allowed me to effectively cater to diverse customer bases.In the role of an operations and customer experience head, my goal is to optimize operational workflows, foster a customer-centric culture, and elevate the overall customer experience. I excel in analyzing customer feedback, identifying pain points, and developing actionable strategies to address them. By leveraging my strong leadership abilities, I can inspire teams to deliver exceptional service and drive sustainable growth.I welcome connections with professionals who share a passion for operational excellence and customer satisfaction. Let's connect and explore potential collaborations or discuss exciting opportunities.