Aditya Jiwane
Major Incident Manager at Tata Consultancy Services
Based in Chandrapur, India
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Seniority
Manager
Department
Information Technology
Location
Chandrapur
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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a•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Aditya Jiwane
A passionate and driven IT professional with around 4 years of experience in Major Incident Manager and operational problem-solving in high-pressure environments. Equipped with a strong understanding of IT infrastructure, monitoring tools and ITIL best practices, I excel at classifying incidents, problem, change, managing priorities, Service Delivery and facilitating collaboration among diverse stakeholders. With a proven ability to lead major incidents, oversee continuous improvements and coordinate cross-functional teams, I aim to contribute to operational excellence and business continuity. Eager to learn new technologies, drive change, and optimize IT processes. Orchestrated the integration of Shoreline.io for automated incident resolution, cutting Mean Time to Restore Services by 30% and reducing on-call workload by 25%, significantly alleviating operational demands. Excellent organizational skills with the ability to motivate people across the organization to provide solutions
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