Aditya Katyayan

Background

About Aditya Katyayan

Currently working as an L1 Technical Support at AppSierra Solutions Pvt Ltd (Deployed at IMPOS Solutions), I specialize in delivering efficient technical support and troubleshooting to ensure seamless operations. With prior experience as a Cloud & Infra Management Engineer at LTIMindtree, and roles at Revolut and Trigent Software (Deployed at Wipro), I bring a diverse skill set in IT support, identity and access management, and cloud solutions. In my roles, I have: Delivered L1 support for access-related issues, ensuring smooth operations. Managed user permissions across Microsoft 365 Dynamics CRM, Power Apps, and platforms like OneAccess and SailPoint IdentityIQ. Resolved over 20+ tickets daily with a 99% CSAT score, showcasing my commitment to customer satisfaction. Provided frontline support for Revolut’s global users, gaining experience in financial services tools like Jira, Confluence, and Slack. With my AZ-900 certification and expertise in Azure services, I bring valuable skills in cloud computing, security, and governance. My proactive approach, combined with strong listening and empathy skills, allows me to efficiently address customer concerns while ensuring positive outcomes. I'm passionate about continuous learning and growth, and I'm eager to contribute my technical expertise to roles that align with my skills and interests. Let's connect to discuss opportunities in technical support, cloud management, or IT infrastructure.