Adnane Jaffar

Background

About Adnane Jaffar

I am an IT analyst at Atos, a global leader in digital transformation and cloud services. I provide IT support and service to internal clients and suppliers, using Jira Service Desk, Freshdesk, and Google Apps. I handle incidents, requests, and complaints, and resolve them within the established SLA. I also manage and monitor the IT assets and inventory, and contribute to the endpoint management and onboarding documentation. I have a bachelor's degree in Information Technology from Federation for EDucation in Europe, where I learned the fundamentals of IT operations, security, and management. I also hold certifications in data, English, and IT management, which demonstrate my skills and knowledge in these areas. I am passionate about learning new technologies and skills, and I am always eager to take on new challenges and projects. My goal is to provide excellent IT support and service to my clients and colleagues.