Adrian Labao

Background

About Adrian Labao

I’m a Network Operations Center Analyst and IT Support Engineer with experience spanning technical support, network engineering, and enterprise infrastructure management. I’ve grown from frontline support roles into NOC operations, giving me both hands‑on troubleshooting skills and the ability to manage complex systems in global environments. Core Expertise - Network monitoring with SolarWinds, SCOM, Zabbix, and PRTG - Virtualization using VMware vSphere, Hyper‑V, and Failover Cluster Manager - Deployment and management of Cisco, Aruba, Fortinet, and Versa devices - IT support across Active Directory, Office 365, VPNs, and Proofpoint email security - Automation and scripting to streamline workflows and improve efficiency - Ticketing systems including ServiceDesk Plus and ServiceNow - Strong focus on uptime, security, and proactive incident resolution Career Highlights - Baker McKenzie: Managed servers, SQL databases, backups, and virtualization platforms; enhanced email security with Proofpoint - Accenture: Deployed routers, switches, and wireless solutions; ensured redundancy and high availability across enterprise networks - Global B2B Consultancy: Monitored data centers, resolved Office 365 incidents, and provided executive‑level IT support - Early career at Concentrix and Global B2B: Built foundation in technical support, Active Directory, and remote troubleshooting Certified Lean Six Sigma Yellow Belt, I’m committed to process improvement and operational excellence. I thrive in remote‑first environments where reliability, security, and efficiency are critical, and I bring a methodical, detail‑oriented approach to every challenge.