Adrian Mallo

Background

About Adrian Mallo

Analyze, diagnose and troubleshoot equipment problems via telephone or at customer site. Perform installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.Travel as required for the purposes of performing service activities at customer sites. Regularly provide leadership and/or guidance to junior techs on technical challenges; serve as site leader for customer. Motivate a team of Technical support and manteinance through performance coaching, carrer planning and setting educational objectives. Develop global Technical support processes and manteinance schedules. Implement RMA process, reducing warranty costs to the company. Improve productivity by highligthing deficiences and recomending change in tools, trainning, processes and reporting at assembly lines Specialties. Leadership abilities with strong coaching skills. Excellent customer service skills, with an advanced understanding of customer relationship building. Expert level technical knowledge of electronics. Ability to facilitate resolution of technical challenges. Apply advanced knowledge of installation, maintenance/repair, and trouble shooting