Adrian Rand

Background

About Adrian Rand

Connect with me on Linkedin- NO IDK Senior level experience creating, managing and working with onshore and offshore teams to build a global customer care and engineering and data center operations. Comprehensive experience in first level customer support including staff training, supervision and day to day operations management including full responsibility for quality of service and client satisfaction. Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency. Human resource experience includes global staff and management hiring, training, supervision and motivation; reorganize onshore and offshore staff and management into cohesive motivated teams including assessment of management structures. Skilled in cost effective capacity planning, purchasing, financial analysis, forecasting and budget administration; negotiate contracts and coordinate major vendors and suppliers. Comprehensive experience in new product development processes from concept to production with responsibility for business case presentation, risk and competitive analysis, and cross functional team performance. ITIL Foundations V3 and Service Operations certified. Extensive hands-on background in all aspects of change management, systems monitoring development, process re-engineering and strategic planning in diverse technology environments. Specialties: Account management, customer relations, customer satisfaction, P&L management, financial, forecasting, fundraising, leadership, marketing, mentoring, microsoft office, multimedia, networking, new media, presentation skills, product management, promotional materials, public relations, publicity, quality control, research, sales, strategic alliances, strategic planning, supervisory skills, venture capital, web site and application production, and management, ITIL Certified