Adrian Ruxanda
Information Technology Coordinator at Dentons
Based in Romania
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Seniority
Staff
Department
Information Technology
Location
Romania
Industry
Law Practice
Company size
11K
Contact information
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a•••••••@dentons.com
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Background
About Adrian Ruxanda
As a Senior Service Desk Engineer at Qemetica, I lead the Service Desk operations for Qemetica in Romania, a multinational company that underwent a successful business transformation process. I have over 10 years of experience in providing excellent and consistent level of service to company users, ensuring delivery of incident management, problem resolution, and change management within agreed SLAs and in line with ITIL standards.Qemetica, a leading European chemical industry company, and an important element of production chains in the economy. I am a skilled problem-solver and a technical authority, able to communicate effectively with users at all levels of technical proficiency. I have expertise in Windows, Android, and iOS platforms, as well as in installing, supporting, and maintaining hardware and software systems. I am passionate about surpassing customer expectations, communicating clearly to all stakeholders, and keeping the documentation and records up-to-date and accurate.
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