Adrian Woolley

Background

About Adrian Woolley

An experienced and enthusiastic leader whose focus is to provide end user IT support services to the highest levels of efficiency and customer service in complex organisations using best practices and following ITIL Standards. Substantial experience in improving and managing IT Service Desks and end user support services. Transitioned IT Service Desks to the highest levels of efficiency, customer service and Best Practice. Effectively streamlined support service provision across multiple sites with the emphasis on continuous service, processes improvement and the promotion of best practices. Previous projects include: • Service Transition and incorporation of the Service Desk Function for Cripps LLP into the shared model. • Creation and implementation of a multi-client shared model Service Desk. • Implementing Service Transition of the Service Desk and Deskside support functions for the Generali Group. • Coordinating and managing the Plan-Net collaboration of the W10/O365 roll-out in conjunction with Simmons & Simmons internal Project and IT teams. • Ticket and queue management recommending improvements with Service Now and working practices across multiple clients in the legal sector. • Coordinated seamless transitions over to a managed service provider for remote support. • Service Delivery Manager for BLM (UK and Ireland's leading insurance and risk law specialist), Generali Group and Gowling WLG. Creating efficient IT solutions by working together with organisations, using knowledge and problem solving experience to provide effective IT solutions which will suit a business’s exact needs and expectations, enabling the business to manage costs and down-time whilst improving service levels and the long term success of the business. A proven track record and multi-sector experience in various sectors including international legal services.