Adrienne Fulwiley

Background

About Adrienne Fulwiley

With over 17 years of experience in program management, learning and development, and leadership, I am a seasoned customer service professional who excels at building long-term relationships with patients, providers, and internal and external partners. I currently serve as a Special Projects Liaison and a Third Party Liaison at Cencora, a leading company that offers patient assistance programs for various pharmaceutical products. As a Special Projects Liaison, I handle complex and sensitive cases that require special attention and follow-up, ensuring the highest level of customer satisfaction and quality. As a Third Party Liaison, I am a subject matter expert of the GSK Vaccine 10 pack vaccine process, where I process over vaccine orders, create job aids, conduct conference calls, and audit patient accounts. I have also been nominated for the Optum SuperHero Award twice for my outstanding service and performance. I am passionate about enhancing my productivity, improving the processes, and empowering my team to deliver the best outcomes for our clients and patients.