Adrionna Hatfield

Background

About Adrionna Hatfield

Senior Manager at CVS Health leading portfolio and program management for PBM Customer Reporting & Data Strategy. I translate strategy into executable initiatives, operating at the intersection of enterprise portfolios to deliver measurable client and business value. Experienced in healthcare finance, operations, and IT leadership within complex, regulated environments.I am a Senior Manager at CVS Health, leading portfolio and program management for PBM Customer Reporting & Data Strategy within Client Services PBM Operations. My role centers on turning strategic vision into coordinated, executable initiatives that deliver value for clients, operations, and the broader enterprise.With more than a decade of experience across healthcare finance, operations, and IT, I lead large‑scale initiatives in highly regulated environments. In my current role, I oversee a multi‑year portfolio with a significant budget, guiding cross‑functional teams of 150+ professionals across Finance, Operations, IT, and Product. My scope includes application development, customer implementations, process improvement, and enterprise reporting, metrics, and analytics.I operate intentionally at the intersection of intersecting enterprise portfolios, partnering with leaders across the organization to align priorities, dependencies, and outcomes. I work closely with executive stakeholders to define vision, scope, and success criteria, enabling strong governance, disciplined investment decisions, and effective steering committee engagement. My focus is on portfolio cohesion—ensuring initiatives move together toward strategic objectives while balancing risk, capacity, and change impact.I am certified in Lean Six Sigma, Project Management Professional (PMP), and Prosci Change Management, and I apply these disciplines to drive continuous improvement, change adoption, and sustained performance. My background in PBM and pharmacy services provides deep industry context and a pragmatic, results‑oriented leadership approach.I lead across Waterfall, Agile, and Hybrid delivery models, and I am deeply committed to developing teams, coaching leaders, and strengthening execution maturity. I am particularly passionate about improving governance models, operating rhythms, and decision‑enablement through transparency and data.Beyond my corporate role, I am an advocate for mentorship and leadership development. I previously served as an adjunct professor at Maricopa Community Colleges, and I remain energized by helping others grow, advance their careers, and lead with confidence and purpose.