Afonso Silva
Senior Process Manager - Digital Communication Channels at Capital One
Based in Toronto, Canada
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Seniority
Other
Department
Other
Location
Toronto
Industry
Financial Services
Company size
82K
Contact information
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a•••••••@capitalone.com
Phone
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Background
About Afonso Silva
I am an engineer with over eight years of experience in designing and managing business processes, specializing in the financial industry. I have a strong track record of optimizing process efficiency while ensuring compliance with relevant laws and internal policies. My expertise includes risk and control management, process performance monitoring and improvement, and data-driven process analysis. With a strategic, detail-oriented mindset and a commitment to continuous improvement, I excel at streamlining operations to enhance customer experience and drive organizational success.
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