Afraz Qureshi
Head of Customer Experience Centers at Jazz
Based in Lahore District, Pakistan
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Seniority
Other
Department
Other
Location
Lahore District
Industry
Telecommunications
Company size
1001 to 5000
Contact information
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a•••••••@jazz.com.pk
Phone
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Background
About Afraz Qureshi
Passionate about delivering customer first transformation, I bring 20+ years of experience across telecom and fintech, including leadership roles in customer experience, operations, revenue assurance and digital enablement.At Jazz, I led CX initiatives across Experience Centers, contact centers, digital Transformation and social channels. Involved in strategic planning for next generation service models designed to enhance customer interactions through digital innovation, including the conceptual design of human less, self-service experiences for the future.My strengths lie in leading large teams, designing governance frameworks, implementing LMS based training, optimising collections and driving measurable impact.
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