Afsal Abdul

Background

About Afsal Abdul

Management professional with a career reflecting strong leadership qualities coupled with experience & exposure in Remote Delivery & Transformation, Robotic Process Automation, Cloud Managed Services, Project Planning, Scope Management, Risk Management, Quality Management and IT Governance.Well versed in managing global, matrix & virtual teams, Client & Vendor relation, Business Continuity Dis-aster Recovery & Business Impact Analysis.Worked on transformation of delivery teams via implementation Lean, ITIL processes, Standardization and Automation Strategies (Robotic Process Automation, RunBook Orchestration).Managed technical Services Delivery for Investment Banking, Retail Banking, Insurance, Travel and Telecom, across all geographies.Adept at managing Incident, Problem & Change Management (ITIL methodologies), technical escalations, resource management, project delivery and focusing on efficiency savings & process optimisation. Experienced in delivering simultaneous large-scale, mission-critical projects and within the budget. Providing service improvement plans to clients and focus on continuous service delivery improvementTransitioned projects from onsite to offshore and lead DR testing for clientsAdept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Good Understanding of various Technologies (Databases, Operating System and Middleware) and associated ITIL Tools to manage a team of 100+ members for technical escalations and provide solution implementation support.