Afsha Shaikh
Virtual Customer Service Associate at Amazon
Based in Pune, India
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Seniority
Staff
Department
Customer/Client Service
Location
Pune
Industry
Software Development
Company size
767K
Contact information
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a•••••••@amazon.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Afsha Shaikh
Amazon empowers our team to deliver seamless online customer support as a Virtual Customer Service Associate. By addressing and resolving customer complaints effectively, we enhance satisfaction and optimize order processes. Recently earned certifications in SQL and Digital Marketing to strengthen analytical capabilities and improve service outcomes. Academic foundation in Marketing from Modern College complements experience in roles at Fareportal and Tech Mahindra, where proficiency in booking management, GDS systems, and cross-team collaboration was cultivated. Passionate about leveraging data and technology to drive exceptional customer experiences.
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