Aftab Ahmed

Background

About Aftab Ahmed

Having naturally developed an ability to build strong, trusting stakeholder relationships, I find that I am usually relied on by my peers and the management team to attract, retain and manage a large portfolio of high-end accounts. As a highly interpersonal, relatable and approachable professional, I believe I can effectively negotiate and influence decision-making processes while championing process improvement initiatives to deliver service excellence and operational outcomes. I enjoy positively contributing to the team’s success by not only demonstrating a hands-on, diplomatic leadership style but providing appropriate foundations to enhance their capability through training, coaching and mentoring. Possessing a sound knowledge of account management principles, I have demonstrated success in identifying client’s requirements while formulating solutions that are in line with the organisation’s service offerings, guidelines and client’s expectations. Throughout my career, I have showcased a high degree of motivation and determination to achieve and maintain a 100% customer satisfaction record while going above and beyond my responsibilities to support the operations team. “Look after the customer and the business will take care of itself.” – Ray Kroc