Agata Torres

Background

About Agata Torres

At HCTS, we prioritize long-term partnerships over short-term profits. We are proud to say that our clients stay with us not because they are locked into contracts, but because our model works. What sets HCTS apart is the way we combine clinical expertise, intelligent workflows, and predictable per-patient pricing, all designed specifically for hospice care. We also guarantee that our training is the most thorough of any organization providing similar services. Every employee, whether RN, Triage Assistant, or Answering Service Operator, begins at the most basic level and advances through multiple stages. On average, it takes our RNs five months to be fully cleared to take calls for all clients. We do not rush this process because we believe in mastery, not just completion.