Agha Hammad

Background

About Agha Hammad

Key Account Manager | Customer Service Specialist | Skilled in Sales Strategy and Client RelationsAs a motivated Key Account Manager with a strong background in customer service, I excel in fostering client relationships and driving customer satisfaction. My current role involves proactive engagement with customers to reignite business relationships and boost sales. Previously, I honed my skills in handling customer inquiries and managing order processes efficiently. I am eager to leverage my experience and dedication to contribute to a dynamic organization in the UAESkills:Key Account ManagementCustomer Relationship Management (CRM)Sales StrategyClient EngagementCustomer Service ExcellenceOrder ProcessingCommunication SkillsProblem-SolvingKey Account Manager (Current Role):Responsibilities:Manage and nurture key accounts to drive revenue growth.Develop and implement strategies to re-engage churned customers.Conduct regular client calls and meetings to address needs and build relationships.Collaborate with the sales team to meet and exceed targets.Achievements:Successfully initiated contact with numerous churned customers to understand and address their concerns.Contributed to the development of strategies aimed at increasing customer retention.Customer Service Representative (Previous Role):Responsibilities:Handle customer inquiries and process orders over the phone.Resolve customer issues and ensure high levels of satisfaction.Manage order entry and maintain accurate records in the system.Provide product and service information to customers.Achievements:Received commendations for exceptional customer service and quick issue resolution.Streamlined order processing, resulting in improved accuracy and efficiency.