Agnes So

Background

About Agnes So

Hello! I'm Agnes, a tech leader who’s passionate about putting customers at the heart of everything we do. As Chief Customer and Product Officer at HotDoc, I’m focused on making sure our products not only solve real problems but also create meaningful connections with our users.With a background rooted in storytelling, strategic thinking, and data-driven insights, I lead cross-functional teams to develop and execute strategies that enhance customer satisfaction, drive loyalty and fuel sustainable growth. I believe in the power of customer advocacy and the importance of using the voice of the customer to guide product development and continuous improvement.I love connecting the dots between customer needs, market opportunities and business outcomes, always striving to create meaningful experiences that resonate with customers and inspire them to become true brand champions. Above all, I believe that great products are built by great people. I’m dedicated to growing and empowering diverse teams who care deeply about making healthcare better for everyone.What do I do- Lead the vision and execution of both product and customer experience, ensuring our products are built with the customer in mind from day one- Align product roadmaps and customer strategies to drive growth, retention, and real-world impact for our customers- Champion the voice of the customer across the business, using insights to inform decisions and deliver products that truly resonate- Balance innovation and reliability, pushing for new ideas while maintaining the quality and trust our customers count on- Build and nurture high-performing, cross-functional teams that are passionate about making experiences better.I am based in Melbourne, Australia and I'm always open for networking and opportunities to share my knowledge and experiences.