Agung Samodra

Background

About Agung Samodra

IT Support Infrastructure & Operations Specialist with 12+ years of enterprise experience delivering stable, secure, and scalable IT services across banking, oil & gas, telecommunications, manufacturing, and large corporate environments. My core responsibility and strength is ensuring operational continuity. I keep systems available, users productive, and risks controlled in high-availability environments. I operate at the intersection of IT service delivery, infrastructure reliability, security awareness, and modern cloud adoption, with a consistent focus on reducing downtime, strengthening controls, and improving overall IT maturity. My background covers the full IT operations lifecycle, including enterprise end-user support, service desk administration, infrastructure support, and incident/problem management. I have deep hands-on experience with Windows Server, macOS, and Linux environments, Active Directory, Microsoft Exchange, Microsoft 365, Teams, and enterprise applications in regulated environments. I also support and troubleshoot LAN/WAN and wireless networks, endpoint devices, servers, printers, UPS, and CCTV systems. I am highly experienced in remote system administration and monitoring using TeamViewer, AnyDesk, VNC, and Radmin, as well as IT asset management, licensing, vendor coordination, ticketing systems, reporting, and SLA-driven service delivery. My approach is structured, documented, and aligned with business priorities. To future-proof my skill set, I have completed extensive professional training and certifications in AWS Cloud Services (EC2, S3, IAM, VPC), Cybersecurity, and Penetration Testing including Web, Network, and Mobile Penetration Testing (Android) aligned with OWASP Top 10 and security testing methodologies. I have also trained in Data Analytics (SQL, Excel, Python), automation, programming (Python, Golang, Django), machine learning fundamentals, and Generative AI, enabling me to connect traditional IT operations with cloud, security, and data-driven initiatives. I am known as a calm, accountable, and execution-focused professional who communicates effectively with technical teams, vendors, and senior stakeholders. I take ownership end to end from issue identification and root-cause analysis to long-term improvement and documentation.