Ahmad Khan

Background

About Ahmad Khan

Managing experience of financial institution’s infrastructure and application including Cloud deployments, Private Cloud and knowledge of AWS Cloud infrastructure • Leading support teams, managing resources and working with vendors and partners to achieve service levels and bring efficiencies by monitoring and evaluation service continuously • Managing IT infrastructure and service delivery to ensure meet the standard and SLA’s • Analyzing complex problems and taking leadership to review with experts and provide the optimum solution choice to support the business goals and meets the user requirements • Gathering and analyzing requirements and translating it into business language • Providing subject matter expertise on pre and post deployment and communication strategies • Project implementation process verification, rollout procedures and post implementation reviews • Working experience of ITIL strategy, operation and implementing service improvement programs • Staff training and creating processes and procedures according to ITIL for best service delivery • Managing change, under ITIL best practices to ensure the risks are analyzed and fully tested before implementation • Proven ability to deliver high quality results and services on schedule and with quality • Operational leadership to service staff and leading b y example • Training and coaching and motivating resources according ITIL framework to ensure positive environment and improved services