Aida Awan

Background

About Aida Awan

Hi, I’m Aida, an innovative transformation leader who thrives on tackling challenging problems and working with creative teams to deliver strategic solutions. I specialize in automation and business transformation with a digital focus. I’m passionate about reshaping products, services, and processes in ways that not only delight my partners and customers but also drive meaningful impact. Building strong partnerships with stakeholders, vendors, and employees has been a cornerstone of my success. These relationships have led to inspired, empowered workplaces where everyone feels heard, understood, and valued. And of course, I believe a little fun along the way never hurts! I’d love to connect and chat about innovation, business transformation, Gen AI, and how to create exceptional customer experiences-Few Accomplishments I am Proud of- Invited to oversee global Quality Assurance Practice at AMEX, having accountability to centralize testing through one vendor; negotiate contract with multi million dollars in savings; streamlined operations; and pave the way for a dedicated FTE team in India. Established ServiceNow COE, servicing over 100K in users, growing exponentially YoY in applications deployed, enabling ITSM, SAM, HAM, SecOps and many more capabilities; negotiated significant contract savings and 15.9% ROI via automated processes and workflows Developed and delivered on a transformation strategy across project delivery functions, leveraging Lean Principles, enabling automated workflows, eliminated process redundancies, improved speed to market for projects; empowered service mindset across 150+ Managers Delivered on a challenge to automate 95+ steps in delivering infrastructure, bringing SLO from months to days, to hours; enabling managed service provider to step in and complement the team Passionate about Community, Leadership and D&I, created and delivered a Leadership program to over 150 Managers; championed United Way fundraisers, supported variety of D&I events and initiatives, enabled two Employee Resource Groups with comprehensive programs, achieving membership of over a thousand in just a few short months. When I am not initiating, collaborating or transforming technology to drive business imperative, I am deep diving into data science and how to incorporate AI in my day to day to drive efficiency.