Aiden Lawlor

Background

About Aiden Lawlor

Senior Operations Management - Distinguished for driving operational cost reductions, investigating and rectifying irregularities in operations, in accordance with corporate objectives resulting in consistent product growth and development. A results oriented, hands-on individual with 20+ years of progressive management experience, including multiple sites and cross-functional teams. Management style strongly emphasizes teamwork, cross training and empowerment of staff to enhance company productivity and develop World Class customer service. Developed and implemented Key Performance Metrics in a customer-centric, sales operations environment. Experience with budgeting, planning, prioritizing and delegation of work to ensure proper function of each department. Identify and implement strategies to improve quality of service, productivity and profitability with a strong history in tracking customer complaint resolution and handling complex and escalated customer service issues.