Aigel Benny

Background

About Aigel Benny

I’m a results-driven Quality Assurance and Customer Success professional with a proven track record of improving customer experience, operational efficiency, and team performance. At Accenture, I played a key role in enhancing QA processes for a leading social media client—implementing root cause analysis, creating detailed feedback loops, and reducing repeat quality issues by 30%. I worked closely with cross-functional teams to improve audit accuracy, policy compliance, and overall program health while mentoring team members for skill development. Prior to this, at Hashroot Technologies, I took on multiple leadership responsibilities beyond QA—from building and delivering training programs during critical business transitions to leading recruitment interviews and managing onboarding processes. I was instrumental in driving performance improvement across newly hired and existing teams while ensuring service quality remained high. This hands-on experience strengthened my ability to coach, manage stakeholder communication, and balance quality with productivity under tight deadlines. With a Bachelor’s in Electronics and Communication Engineering, I bring a technical foundation to problem-solving, complemented by a deep understanding of customer behavior and support operations. I’m passionate about driving customer-centric solutions, optimizing team performance, and delivering measurable business impact. I’m now excited to explore new opportunities as a Quality Assurance Analyst, Support Team Lead, or Customer Success Manager where I can continue making a difference.