Aileen Landry

Background

About Aileen Landry

Actively pursuing a career in Customer Service Management, I possess over 10 years experience in an integrated Information Technology environment, 7 years in Leadership and Management Capacity. I love working in Customer Service and continually improving processes. Professional Strengths • Demonstrate Customer Service skills, with a Service Quality and Continual Improvement focus • Highly self-motivated, directed and independent, demonstrating a ‘make-it-happen’ philosophy • Excellent written and oral communication skills, including instructional, and presentation skills • Ability to effectively prioritize and execute tasks in a high pressure, fast paced environment • Project Management experience, using best practices and standards in accordance to PMI • Exhibit outstanding Leadership and Management skills, ability to coach, motivate and team build • Exhibit and value professional judgment Specialties: Information Technology Service Management Team Building Customer Service ITIL Continual Service Improvement