Ailen Estimada
Assistant Customer Experience Expert at Tdcx
Based in WP. Kuala Lumpur, Malaysia
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Seniority
Staff
Department
Other
Location
WP. Kuala Lumpur
Industry
Outsourcing and Offshoring Consulting
Company size
16K
Contact information
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a•••••••@tdcx.com
Phone
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Background
About Ailen Estimada
I have been working in the BPO industry since 2009. I have experience in different channels available (chat, phone and email) and gained broad knowledge in this craft. I was an Advisor II Technical Support for a leading brand of mobile phone for 3 years, a floor support and mentor for almost 2 years, got shortlisted for a Trainer post and SME post before becoming a Trainer Apprentice for a short period of time. I consider the time with my previous BPO company-Concentrix, as one of my greatest achievement alongside of being given the opportunity to learn more from a different specialization as an Account Specialist at TDCX Malaysia. I am passionate with my craft and I seek growth in a way I can share these experiences and passion to other people. Now that I'm currently employed, I am still looking forward to growing and expanding my knowledge with other different roles within the company.
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