Verified recordIT Services and IT Consulting

Aimable Mugara

Manager, Customer Experience at Magnifi

Based in Toronto, Canada

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Seniority

Manager

Department

Customer/Client Service

Location

Toronto

Industry

IT Services and IT Consulting

Company size

1 to 10

Contact information

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a•••••••@magnifi.io

Phone

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Background

About Aimable Mugara

Highlights • Experienced IT Support Team Lead with over 14 years of experience in Retail, NGOs • Supported fortune 500 retail company with 182 stores throughout Canada • Consistently exceeded client expectations and performance metrics • Awarded the Platinum Homer Award milestone for contribution to excellence • Awarded Associate Excellence Award for customer service • Certified, ITIL Foundation (2013) • Fluent bilingual support specialist: French and English. • Hons. B.Sc. in Computer Science from Trent University Technical Skills • General Tech Support (laptops, desktops, mobile devices, routers, wireless LAN):+ 10 years • SAP Support (modules: COM, F&R, BI, CRM, MM): 4 years • Technical Documentation including Requirements Specification and Analysis: 1 year • Operating systems: proficiency with MS Windows XP, Vista, Windows 7, Windows 10, Unix • Programming: C, C++, Basic, Java (J2EE including JDBC), PHP : 2 years

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