Aimee Austria

Background

About Aimee Austria

Highly motivated and creative individual with 15 years of customer service experience in 4 different companies in Canada and in the Philippines. Track record of providing customer care goals in compliance with company rules and regulations. A friendly and helpful individual who is able to tackle all kinds of situations effectively. Ability to work in high volume fast paced environments. Great communication skills combined with profound ability to resolve problems arising to ensure recurring business opportunities.Qualifications: Knowledge: More than 10 years of customer service experience • Working knowledge of Personal and Commercial Banking Products • Working knowledge of competitive market place and trends in product offerings • In-depth knowledge and understanding of sales and service • In-depth knowledge of call centre technology, processes and metrics.Skills:• Excellent relationship management skills with demonstrated ability to consult, influence, and collaborate effectively with colleagues across levels of seniority and business groups. • Excellent communication skills (both written and verbal), with an emphasis on presentation development skills.• Superior time management and multi-tasking skills – able to manage high work volumes while maintaining a high standard of executional excellence and attention to detail.• Strong analytical skills – ability to identify relevant information and define root issues.• Numerate and comfortable with financial calculations.• Ability to work independently, and collaboratively with teams that have diverse skills, knowledge, and educational backgrounds • Thrives in a fast-paced, ever-changing work environment- Excellent judgment, logic and reasoning- Computer literate with proficiency in Microsoft Office suite of products.