Aino Luode
Customer Experience Development Specialist at Suomen Kansallismuseo - National Museum Of Finland
Based in Helsinki, Finland
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Seniority
Other
Department
Other
Location
Helsinki
Industry
Museums; Historical Sites; and Zoos
Company size
40
Contact information
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a•••••••@kansallismuseo.fi
Phone
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Background
About Aino Luode
My background consists of various customer experience related roles. I love to help others succeed and I always try to bring the user or customer perspective to the discussion. Core competence: Customer Experience Management - Monitoring customer experience based on qualitative and quantitative data - Turning findings into actionable insights and input for development - Integrating design thinking and customer-centricity into daily routines Instructions - Summarizing complex information into easily understandable guides - Creating instruction booklets, instructional websites, and instructional videos - Ensuring all guidelines are up-to-date in a complex and constantly changing environment Surveys and Customer Insights - Utilizing quantitative methods: hundreds of online forms created and over a million responses received - Utilizing qualitative methods for deeper understanding, such as focus groups and individual interviews - Integrating customer insight as part of the customer journey and supporting service development
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