Aisha Cooke
Customer Service Advisor at Concentrix
Based in Montego Bay, Jamaica
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Seniority
Staff
Department
Customer/Client Service
Location
Montego Bay
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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a•••••••@concentrix.com
Phone
5 credits+1876 ••• •••• ••••
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Background
About Aisha Cooke
As a Quality Analyst at Concentrix, I apply my engineering and communication skills to ensure the highest customer service standards across various accounts. I have an associate's degree in electrical and electronics engineering from City & Guilds (IIRQ), which helps me understand the technical aspects of the customer issues and solutions. I also conduct communication training sessions for the customer service advisors, providing feedback and coaching, and monitoring the quality metrics and performance indicators. I have over four years of experience in customer service, having worked as a Customer Service Advisor at Concentrix and a Customer Service Representative at Conduent. I am passionate about delivering exceptional customer service and enhancing the customer experience. I enjoy working with diverse and dynamic teams, contributing to their success and growth.
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