Aitor Martin

Background

About Aitor Martin

As Content & Knowledge Manager at Back Market, I develop comprehensive strategies focused on knowledge optimization to enhance customer experience and create targeted training programs based on internal processes for customer service agents. I effectively combine customer service expertise with analytical skills to drive operational excellence across international teams. My multilingual proficiency in Spanish, English, French, and Basque (all fluent), along with strong Portuguese skills, enables me to work seamlessly across diverse markets and cultural contexts. This linguistic versatility has been instrumental in developing localized content strategies and training materials that resonate with global audiences. My previous experience as Customer Delight Manager has strengthened my unwavering commitment to customer satisfaction and continuous improvement in dynamic, fast-paced environments. I excel at translating complex processes into clear, actionable knowledge resources while maintaining a customer-centric approach that drives measurable results. Key Strengths- Strategic knowledge management and content development - Instructional design and training program creation - Cross-cultural communication and team leadership - Customer experience optimization and process improvement - Multilingual content adaptation and localization - Data-driven decision-making and continuous improvement methodologies