Aj Marroquin
Head of Trust & Safety at Her App
Based in Brooklyn, United States
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Seniority
Director
Department
Information Technology
Location
Brooklyn
Industry
Technology; Information and Internet
Company size
40
Contact information
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a•••••••@weareher.com
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Background
About Aj Marroquin
Experienced Trust & Safety Leader | LGBTQIA+ Advocate With a background spanning over 14 years in User Experience, VIP Sales, and Customer Happiness, I have recently transitioned to the Trust & Safety field, focusing on LGBTQIA dating centered toward FLINTA safety. As the Head of Trust & Safety at HER, the leading global FLINTA app, I oversee a worldwide team of incredible Support and Fraud agents, ensuring a high level of productivity and quality-focused care for our millions of LGBTQIA+ users. My expertise is mostly in fraud detection, user support, and optimizing operational efficiency. Collaborating closely with cross-functional stakeholders at HER, I contribute to policy development, internal projects, and user escalations. Highlighted in the Global Dating Insights Trust and Safety Report for 2023, I am humbly recognized as a leader in the field, which has greatly fueled my commitment to maintaining a safe ecosystem for our user base. Throughout my career, I have been blessed to have nurtured talented team members from all over, fostering their professional growth and achieving exceptional results while doing so. I am most at home when given the challenge to bring a support team within service level agreements, or given a CSAT benchmark to exceed, and am always too ready to give a spur of the moment tedx about user safety to any unfortunate colleague who dares to ask. I am EXTREMELY passionate about continuous education and industry involvement, I am here on LinkedIn hoping to expand my knowledge, create valuable connections, and support my fellow trust & safety peers. I hope to eventually be a trusted pillar in the Trust & Safety industry. Would love to learn more and get to a point where I can provide guidance and inspiration to emerging leaders, while consistently crushing goals with my team. The positive feedback from users who benefit from my work serves as my motivation to make a lasting impact. Let's connect! Let's make waves! Let's break eggs and make omelettes!
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