Ajay Garg

Background

About Ajay Garg

Management and Technology professional with 24+ years of experience in operations, delivery, systems engineering and architecture, project and program management. • Handled multiple accounts with overall revenue of 29M USD. Involved in ramping and successful transitioning a 14M USD project to India. • Functional Experience: Wireless and Wireline, SIP/VOIP, OSS/BSS, TDM/SS7/VAS, IN/pre-post paid, messaging, ITIL/Remote Infrastructure Management, Data Acquisition systems, Real Time, Embedded, Transportation, Retail and Logistics. • Managed large ODC’s of 250+ resources. Worked with many fortune 500 clients (Siemens, Genband, Comverse, Ericsson, FedEx, Target, ThomasCook, American Greetings, Volkswagen). Responsible for managing service delivery partners like Infosys, Wipro and TCS. • Instituted Agile management practices (Scrum based) for higher productivity, collaboration. Set up development, QA and project management teams. Instrumented an internal WIKI and sharepoint. Responsible for providing presales support for RFP, POCs, estimation & sizing. Created dashboards, metrics framework for SLA based delivery. • Worked with Product Managers/Engineering Teams in US and India in understanding and creating Product Release Map. Driven product release planning and formal tracking. Formal reviews, Identifying and managing dependencies, Identifying and escalating issues in Cross-functional Product teams, Change request schedules – bug fixes or enhancements, Product status reporting in weekly status calls, Drive closure of issues, Conformance with product development and release processes.