Ajay Raskar
Sr Executive at Vodafone
Based in Pune, India
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Seniority
Manager
Department
General Business & Management
Location
Pune
Industry
Telecommunications
Company size
147K
Contact information
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a•••••••@vodafone.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ajay Raskar
Working with Vodafone and Supporting Oracle for OMPP (Oracle Mobile Phone Program) • Supporting 36 Oracle Based countries including APAC, EMEA and US region. • Providing Support to Oracle Employees with 15 types of transactions Via Email, Service NOW ticketing tool and Chat. • Creating Incidents and Service Requests for users in Service NOW for users and resolving their Issue related to Device and SIM Card. • Creating Orders for UK users in Crystal and Processing them within SLA. • Allocating tickets to Team Members on daily basis. • Pulling SLA Report on daily basis to check the count of pending tickets, Closed Tickets and High Aged Tickets and sending the report to the Client on daily basis. • Validating Billing File received from MIS team and sending it to the ORACLE for Payments. • Updating Catalogue on Monthly Basis to Ensure Process is updated.
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