Ajith Aravind
Technology Analyst at Infosys
Based in Ooty, India
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Seniority
Staff
Department
Information Technology
Location
Ooty
Industry
IT Services and IT Consulting
Company size
366K
Contact information
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a•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ajith Aravind
As a member of BTAC offshore team. responsible for provisioning broadband customer by configuring port in DSLAM, ATM, BNG and handles ticketing part of NOC and troubleshooting network connectivity of the customer.Follow all incident and change Management practices through successful resolution of events. Create and manage all issues through ticketing system with clear and concise updates throughout each event. Investigate and research improvements on existing workflows to improve efficiency. Troubleshooting Broadband related issues like packet loss, Bandwidth issue,and browsing issues. Interacting with Technicians and ISP teams for quick and efficient resolutions in case of network issues. Knowledge of Troubleshooting customer related complaints and Knowledge of Network connectivity. Good knowledge in both card and port level commissioning in Alcatel, Adtran, Calix DSLAM.
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