Ajoy T.

Background

About Ajoy T.

Career Abstract-I am a professional with 18+ years of diverse experience in Operations, Team Management, Vendor Management, Customer Service, Transition, Client Relationship, Coaching & MentoringExperience in managing & transitioning wokareas in large telecom accounts like AT & T, Sprint Ericson and BT OpenreachSupported in Project Management, Business Process Re-engineering, Automation & transformation, restructuring systems and operations procedures.Leading PAN India Regional & Central team to ensure timely order fulfilment and sellers eco system in eComerce. Occupational - BT Group in National Infrastructure-OpenreachJob - People management | Stakeholder engagement | Client calls | Operations | Technical delivery Transformation | CXO | Driving cost & efficiencyPrevious Employers-April 2013 - Oct 2016 associated with Getit Infomedia (AskMe Ecommerce)Profile – Operation Manager Job Descriptions – Managing span of Operations Executives with Regional AMs as direct report for order management & seller operations/ fulfillment-PAN India.Retail Distributor’s training on eCom applications & CRM. Defining SOPs & KRAs. Order fulfilment. Content technicalities. Customer experienceHCL Technology : Dec 2003 – April 2013 Last Profile – Associate Process Manager Job Descriptions – Managing Span of 90+ Advisors/Telecom Analysts with Team Leaders as direct report in various line of business in US telecom process - Provisioning, Remote Testing Team, Event Scheduling & Order Management Group. Supported transition of complex processes