Seniority
Manager
Department
Other
Location
Ahmedabad
Industry
Banking
Company size
15K
Contact information
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a•••••••@rblbank.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Akanksha Kapadia
As a Deputy Manager at Axis Bank, I applied my compliance management expertise to oversee the KYC and AML processes for various banking products and services. I ensured that the customer applications were reviewed and submitted in accordance with the regulatory standards and the business risk assessment. I also handled the operations and cash counter. I have a strong background in customer service and relationship building, which I developed through my previous roles as an Assistant Manager at HDFC Bank and a Branch Service Partner at YES Bank. I proactively addressed the customer queries, complaints, and needs, offering them relevant and tailored solutions according to their preferences. I also pursued new business opportunities through cold calling and email marketing, meeting the sales targets and expanding the customer base. I am passionate about delivering high-quality service and creating loyal and satisfied customers.
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