Akash Atlam

Background

About Akash Atlam

Currently a Unit Specialization - Manager working as Project Manager for Multi-Projects in Charles Schwab account, at Mphasis Limited, Pune. A competent professional with over 16 years of experience in IT/ITES BFS industry, which includes IMS / Remote Infrastructure Management - Build, Transition to steady state delivery, People Management- I am a strong team-builder and excel at assembling and managing cross-functional teams to deliver projects on time/budget, despite aggressive timelines. A master problem solver, I have been consistently recognized for improving infrastructure performance, availability, maintainability and scalability in rapid-growth environments- I am responsible for Project Planning & Tracking, staffing, stakeholder management, Training and Ensure quality deliveries. Managed ITIL processes: achieved SLA based incident management, problem management, service requests management, service improvements. Expert in making the project stable and mature with less attrition rate - Skilled in creating support processes, defining best practices to manage customer satisfaction. Demonstrated excellence in Disaster Recovery and IT Operation management with significant experience in Wintel/Unix technologies & Incident/Problem/Change Management- Rich knowledge and experience on Unix, Virtualization, Datacenter Operation and technologies. Participate in Automation & proof of concepts to test out new technologies or recovery solutions. Primary focal for conducting technical interviews to find best resources to organization- I am proud to say and feel that is what I earned in my career is that – the people with whom I worked in past, love to work with me again- I never gave up the passion to learn the new trends and technologies and kept myself updated. I feel getting industry certified is the best way to prove self, so I am pursuing certification on cloud - AWS & GCP as professional architect, foundation level. Specialties and Competencies:# Service Delivery Management, Service Improvement, Account Management, Project Delivery, Customer Experience, Recruiting, Customer Engagement · IT Infrastructure Management, Vendor Management, Project Management, Business Development · IT Strategy # IMS / Remote Infrastructure Management - Build, Transition to steady state delivery.# ITIL V3 2011 certified # OS Skillset - Linux/Solaris/Cluster # Servers - HP/Dell/SUN/IBM/Cisco UCS People Management :# Managing a team of 80 members with 10 Team Leads Offshore and onshore.