Akash Devgan

Background

About Akash Devgan

I am a highly motivated Customer Support Specialist with experience in leading high-performance teams and successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Demonstrated skills in providing customer support, possesses a strong ability to streamline processes, maximize efficiency, and fosters professional relationships within organizations. An unwavering commitment to customer service through effective organizational and communication skills, being able to work under pressure, accomplishing the tasks within the required timeline, multi-tasking and resolving complex issues, and win customer loyalty. Strategic-relationship, partnership-building skills listen attentively, solve problems creatively, use tact and diplomacy to achieve win-win outcomes. Strong knowledge of application software with a focus on order management and execution platforms. Looking for an opportunity in a dynamic organization where my competencies will be fully utilized. Self-motivated, results-oriented, and focused on people ethics, always strive to work in a professional and challenging environment where I can effectively utilize and further develop my analytical, communication skills, and technical skills. I am a self-motivated and highly organized individual, who can work in a team or alone using my initiative. Being well-presented and outgoing, I take pride in achieving high standards in any role undertaken. My mission is to always position myself with purpose-driven companies that are open to progressive strategies in performance transformation and change management. MAJOR ACHIEVEMENTS Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals, and optimizing business Proven ability to analyze daily metrics and proactively reaches out to customers regarding issues and continuously improving Customer Support processes Demonstrated initiative to consistently provide quality customer service, while also exhibiting a high sense of urgency in a time-sensitive environment, developing, and managing interdisciplinary teams Excellent communication skills and the ability to build and maintain strong relationships for effective interaction with internal and external clients Proven ability to ensure service level and continue to improve the service quality. Excellent Written & Verbal English Skills with calm, empathetic, and able to laugh things off easily. Self-managed, very well organized, and highly skilled to pick up technical troubleshooting concepts quickly.