Akash Dixit

Background

About Akash Dixit

Investigated incidents of suspected fraud, corruption and wrongdoing in the areas of associate fraud, KYC, online sales, and protected the assets and reputation of the company. • Undertook compliance reviews, fraud risk assessment, dispute resolution; also authorised business interruption and stopping the earning privileges of errant associates. • Collaborated with cross-functional teams in arresting the impact of the fraudulent activity of the errant online associates. • Identified process lapses and control weaknesses and recommend improvements. Bolstered processes with relevant benchmarking to the best practices in line with the fraud policy. • Followed up for the closure of action points emanating from various investigation reports and assisted management with detailed MIS as a trusted business advisor. • Managed engagement economics of high profile errant clients through a deeper understanding of the business dynamics and with the guidance of the top management. • Developed and added value to the investigative repository through data research, forensic analysis, interviewing, and compilation of all relevant information. • Championed knowledge sharing efforts improving the engagement productivity and operational efficiency of the team. • Maintained high level of customer satisfaction by ably handling customer service queries without compromising the compliance process; maintained 100% adherence to request turnarounds and customer communication schedules.