Akash Kumar Sahoo
Desktop Support Engineer at Pwc Acceleration Centers
Based in Bhubaneswar, India
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Seniority
Staff
Department
Information Technology
Location
Bhubaneswar
Industry
Professional Services
Company size
14K
Contact information
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a•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Akash Kumar Sahoo
I have 1 year experienced experience in Lindstrom technologies company and Coached other help desk support agents on technical duties and managed hardware and software training on product catalog. and now am joining in PWC office in Delhi. Encouraged and influenced email and phone clients to make software-pairing decisions based on budget and need.Instituted customer promotional survey to assess software demand, which soon became adopted call center-wide. Key IT AchievementsIdentified ticketing management solution which led to a queue reduction of 18%Assisted IT manager as liaison to clients on software updates, reducing workload by 49%
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Akshita Jain
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