Akash Thakur

Background

About Akash Thakur

A seasoned professional with expertise in Telecom Billing, Service Delivery, Client Relationship. • Expertise in managing complete life cycle of projects from Initiation, Planning to Monitoring, Tracking,execution of the project. • Expertise in Project Planning, estimation, scheduling, Risk Analysis, project monitoring and deliveries, SLA Management, Client Interaction and other project management/Leadership activities. Strong knowledge in Project Management methodologies and stakeholder management. • Expertise in managing team members across geographies involves working with multiple groups, working teams across different region for delivery (Europe, Australia APAC). • Managed projects based on both offshore delivery and onsite/offshore delivery model with ample exposure in areas like customer interaction, requirement analysis, design, development and testing the solution, Implementation and quality assurance. • Responsible for maintaining profitability and expense management versus forecast. • Responsible for status reporting to customer and internal management • Responsible for resource management /appraisal, individual growth for the team. Reporting -> Project Manager reports directly to Delivery Manager (Region Head). Delivery Manager reports to MD India. Domain - Telecom Billing and Customer Care