Akelan Thilagarajan

Background

About Akelan Thilagarajan

Hi, I’m Akelan, a Product Support Analyst with 4 years of experience helping global SaaS clients streamline onboarding, resolve technical and integration challenges, and optimise workflows to enable faster adoption and smoother platform rollouts. At Bullhorn, I’ve configured over 150 onboarding environments across EMEA, NOAM and APAC, partnered with product and engineering to solve technical blockers and introduced improvements that reduced go-live delays by 30%. I authored internal guides that cut resolution times by 20% and mentored new analysts, improving team ramp-up by 40%. I also supported DACH-region clients as the sole German-speaking analyst for over a year, delivering technical onboarding and workflow configuration in German. While my role sits within technical support, much of my work overlaps with product, implementation and integration teams. I’m now looking to build on this experience in a more solutions-focused role where I can continue to improve delivery workflows, support scalable product adoption and contribute to cross-functional success.