Akhil Kumar

Background

About Akhil Kumar

Carrying 4+ years of experience across various domains MediaMint - Digital Marketing, Digital Media, Ad operations & campaign management, Account management, Managing Web & Social Media Campaigns, Website privacy policy checks, Working in conjunction to the clients marketing goals, Setting up performance strategies for exposure, Allocating weekly & monthly budgets, targeting audience, segmentation & integrating social platforms, Proactive working on ads & campaign from scheduling to optimising & providing complete 360 overview to the clients, Website Integration & Compliance checks, Working with Account Managers & Customer Success Managers, Optimisation, Third party integration, Performance Reporting,Analysing website source codes (Chrome Dev tool), Google Pixel implementation & Google Tag Manager Integration (GTM) Deloitte - Enterprise Resource Performance Consultant, Software Experience/Tool worked upon is JD Edwards, Workflow line focused on Supply Chain Management (SCM) side of the business, User Interface tool used was Oracle platform, Catered clients such as “Zoom private limited” for the sole purpose of managing their digital orders, Plus Order management Amazon - Customer Support Associate, Providing Assistance & Resolutions thru calls, chats & emails across multiple amazon supported domains such as (India, United Kingdom & North America). Authenticating accounts for order, account related information & billing in order to help them with their query, Supported several flash sales conducted by Amazon, Working on Amazon sellers, Backend checking with the logistics & Fulfilment Center to expedite the order, Served as a Subject Matter Expert (SME) for Customer Support Process which included responsibilities to provide assistance, guidance & provide process knowledge to cross skill employees and initiating them into cross skill programme