Akil Saeed

Senior Customer Success Account Manager at Kaspersky Middle East

Based in Oxford, United Kingdom

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Seniority

Manager

Department

Customer/Client Service

Location

Oxford

Industry

Computer and Network Security

Company size

30

Contact information

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Email

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a•••••••@me.kaspersky.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Akil Saeed

I’ve spent over 25 years in IT and cybersecurity, and what’s kept me motivated is simple: helping people. Whether it’s solving a tough technical problem, guiding a customer through a crisis, or supporting a teammate who needs advice, I’ve always enjoyed being that steady hand others can rely on.I’ve recently relocated to Qatar to join Kaspersky’s Premium Support Group, where I work with enterprise clients across the Middle East. My focus is on keeping systems secure, resolving critical issues, and making sure customers feel supported and confident in the technology they depend on.Along the way, I’ve learned that support isn’t just about tools and processes — it’s about people. Clear communication, empathy, and consistency are what really make the difference, and those are the values I try to bring into every interaction.

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