Akira Frey

Background

About Akira Frey

Hello! I'm Akira Frey, a dedicated college student with a strong work ethic and a passion for providing exceptional customer service. With a flexible schedule and a knack for thriving in fast-paced environments, I am eager to transition into roles that align with my skills and aspirations. As a Lead Care Manager, I manage the care of 50-70 members enrolled in Medi-Cal's Enhanced Care Management Program with Serene Health. My role involves coordinating care, facilitating the transportation of essential community resources such as food from local food banks and clothing from community agencies, and consistently following up with members to support their progress toward achieving both health and personal goals. I am deeply committed to the well-being of my members and serve as an advocate for their behavioral health and clinical needs. Many of the individuals I work with face significant challenges, including homelessness, serious mental health or substance use disorders, multiple behavioral health diagnoses, and complex chronic conditions. At Walmart, I balanced a diverse range of responsibilities, including customer assistance, cash handling, and inventory management, has honed my ability to effectively multitask and prioritize tasks. Notably, my proactive approach has garnered recognition within the team. I've taken the initiative to train new associates, ensuring seamless onboarding and contributing to the overall efficiency of operations. This experience underscores my dedication to fostering teamwork and driving results in dynamic environments. Prior to this, I gained valuable experience as a Sales Associate at Marshall’s, where I provided top-notch customer assistance, operated registers, and promoted store credit cards. My time at Grocery Outlet further strengthened my retail expertise as I handled cashier duties, stocked shelves, and maintained cleanliness throughout the store. In a previous role as a Customer Service Representative at Vaniman Manufacturing, I sharpened my communication skills by assisting customers via online chat and providing product recommendations tailored to their needs and helped to optimize the customer chat experience with process recommendations. Currently pursuing a degree in Psychology at Colorado State University Global, I am enthusiastic about leveraging my skills and experiences to excel in roles that offer growth opportunities. Outside of work and academics, I enjoy crafting, reading, and connecting with new people.