Akmal Ahfa

Background

About Akmal Ahfa

As a Network Operation Center and Data Center Engineer in Telecommunication Company, I've enjoyed 3+ years worked as a: • Customer Service has always been to make sure that the customer gets what they came for. • Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. • Data Center Engineer capable to do Remote Hands Services include tasks such as securing cabling, checking port numbers, observing or reporting indicators on equipment, rudimentary observation of the environment, and server reboots. • Overview and screening Method of Procedure, Scope of Work before notified to customer. • Work closely with the Compliance Team on annual audit implementation from Data Center customer. • Work closely with the ITSM Team to sharing IT infrastructure monthly report to Data Center customer. • As a SPOC (Single Point Of Contact) of some of the largest companies in the world. I believe there is always something to learn and with digital media's rapid pace, there's always something new. I've honed my ability to align teams to work towards common goals and KPIs. 24 hours standby to support our team and customers escalation and over the last seven years. I am eager to tackle the responsibilities in a job. I'm a fast learner and can take on any challenge with creativity and hard work. Feel free to reach out to me via LinkedIn Messenger if you're interested in working together.